Technology and Telecommunications

Service continuity depends on the people who install, operate and maintain the infrastructure. That work is where safety guidance has to hold up.

Context

Behind the service, there is fieldwork

Failures have to be fixed, networks are expanded and technologies change while operations keep running. Depending on the scope, in-house and contractor teams work on electrical installations, at height, on public roads, while traveling and in restricted-access environments. Service deadlines and availability requirements can increase the pressure for a quick fix.

A single organization may include network, maintenance, engineering, customer service, store, operations center and corporate staff. Each environment perceives risk in its own way. When responsibilities and criteria do not cross these boundaries, safety comes to depend on the supplier, the site or the local leader.

Execution is also often spread across many locations and companies. The organization needs to know whether the planned controls remain effective in the field, how deviations are reported and whether lessons from an incident reach those who face similar conditions.

Our work

Clarifying responsibilities across the network

Together with the organization, we examine how leadership priorities, governance and the relationship with contractors affect the conditions technical and field teams encounter.

As needed, the work can address differences between sites and suppliers, prevention of critical exposures, leader development or carrying out a culture transformation across the network.

Learn about our approach →

How we can help

All services →

Depending on the organization’s needs