Logistics and Transportation

Leadership and safety culture in warehousing, cargo handling and transportation, taking into account the decisions that connect each stage of the operation.

Context

Work passes from one team to the next

Receiving, storage, picking and shipping form a sequence that depends on coordination between people. Transportation connects these stages to other sites and companies. Deadlines and volumes vary, as does the makeup of teams across shifts.

At handoffs, information about working conditions needs to travel with the activity. It is important to understand how a change is communicated, how teams discuss risks and who responds to difficulties that come up during execution.

Leadership presence helps make this routine known. How supervision guides the work and how management responds to reports make it possible to assess whether safety practices are understood and sustained at different points in the network.

Our work

Making learning circulate between operations

The assessment considers the differences between distribution centers, warehouses, terminals and transportation activities. Listening to teams and observing routines can reveal issues that call for decisions shared between areas.

Planning organizes priorities for training, responsibilities and follow-up. By developing leaders and examining how the tools are used, the work helps carry lessons from one operation to others, with the adjustments each context requires.

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Project experience

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2019

DHL

Building a reference model for warehouse management, training in incident investigation, proactive tools and campaigns aligned with the global strategy.